Privacy policy

Processing manager: SARL Venturi coutellerie – 98 avenue léon ferrat 13100 le Tholonet, France, +33 (0)6 42 18 16 60

We may collect personal data about you through our website, our stores or our sales department. 

The data we collect is, depending on the case:

  • your firstname and surname
  • your email adress
  • your billing and/or delivery address
  • your phone number
  • the IP address of the computer from which you connect to the Venturi Coutellerie website

 

We can collect your personal data in several ways:

  • As part of the creation, online or through our sales department, of your customer account;
  • As part of placing an order;
  • When you contact customer service, in particular for a complaint;
  • As part of your browsing and use of our website, through cookies such as Google Analytics in particular;
  • When subscribing to the Newsletter.

 

We may collect, store and process your personal data and combine it with other personal data that you may have previously provided to us by other means, for the following only purposes:

  • Communicate with users of the website,
  • Execute a customer's order and manage customer relations,
  • Carry out commercial prospecting operations by email,
  • Analyze the traffic on our website.

 

The processing of your personal data is carried out:

  • Either on the basis of the execution of an order and the management of the customer relationship (placing an order, purchases, exercising your right of withdrawal, subscribing to our Newsletter, processing of your complaints in particular);
  • Either on the basis of the execution of an order and the management of the customer relationship (placing an order, purchases, exercising your right of withdrawal, subscribing to our Newsletter, processing of your complaints in particular);
  • Either on the basis of our legitimate interest (for traffic analysis as well as commercial prospecting operations).

 

The provision of your personal data is necessary for the communication, conclusion or/and execution of any contracts with you.

The personal data that must be communicated to us as such are identified by an asterisk next to the type of data concerned, when creating the customer account, when placing an order. Failure to provide the required data will prevent us from communicating with you or concluding the relevant contract.

 

The recipients of your data are:

  • The authorized staff of the marketing department, the sales department, the departments responsible for handling customer relations and prospecting, the administrative departments, the logistics and IT departments as well as their line managers;
  • The authorized staff of the departments responsible for control (auditor, departments responsible for internal control procedures, etc.);
  • The authorized personnel of the subcontractors as soon as the contract signed between the subcontractors and Venturi cutlery mentions the obligations incumbent on the subcontractors with regard to the protection of data security and confidentiality and specifies in particular the security objectives to be achieved.

 

The personal data collected is kept for the following periods:

  • With regard to physical customers : 10 years after the end of the contractual relationship with the customer concerned;
  • With regard to prospects: 3 years from their collection or from our last contact with you;
  • With regard to navigation data and use of the website: the IP address obtained by the Google Analytics cookie is kept for a period of 38 months from the deposit of the cookie.

 

In accordance with the applicable regulations, you can request information at any time on your personal data held by Venturi coutellerie, request their rectification, if they are inaccurate or incomplete, their erasure or a limitation to their processing if necessary by contacting frederi @venturi-coutellerie.com.

 

You also have the following rights:

  • Right to obtain from Venturi cutlery confirmation that personal data concerning you is being processed or not and, if so, right to access this data and to receive information concerning the purposes of the processing, the categories of personal data concerned, the recipients of the data, and the possible existence of an automated and logical decision-making underlying the processing, as well as the duration of storage of the data, the other rights which are open to you, the right of complaint with the National Commission for Data Protection and the source of the data if it has not been collected directly from you,
  • Right to the portability of your data,
  • Right to make a complaint with the National Data Protection Commission.
  • Right to object to the processing of your personal data for reasons related to your particular situation. In any case, you have the right to object to the processing of your data for commercial prospecting purposes.

 

You also have the possibility of communicating to Venturi Coutellerie directives relating to the conservation, erasure and communication of your data after your death, which directives can also be registered with "a certified digital trusted third party". These directives, or a sort of “digital will”, can designate a person responsible for their execution; otherwise, the heirs of the person will be designated.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You must notify us immediately if you have reason to believe that your password is known to anyone, or if the password is used or is likely to be used in an unauthorized manner.